Shop terms and conditions

1. Who we are

This online shop belongs to Elite Keukens B.V., Gelebrem 7, 3068 TJ Rotterdam, the Netherlands. Dutch Chamber of Commerce (KvK) 42182609, VAT no. NL870077946B01. Email: info@elitekeukens.nl, phone: +31 85 333 28 16.

2. What these terms cover

These terms apply to every order in this online shop: kitchen wrap film by the metre, samples and other products. If you have us wrap your kitchen, our terms and conditions for wrapping (in Dutch) apply instead. If you're a consumer, you always keep the rights the law gives you. Nothing in these terms takes anything away from that.

3. Prices and product information

• All prices are in euros and include VAT. You'll see the delivery costs before you order.
• We don't have to honour an obvious mistake in a price or description, such as a typo.
• A colour on screen always differs a little from the real product. So order a sample first.
• Colour and texture can vary slightly between production batches. So order film you'll use side by side in one go.

4. Ordering and payment

• The purchase is complete once you have placed your order. You'll get a confirmation by email.
• You pay in advance. After you order, we'll email you a payment request; as soon as you've paid, we'll send your order.
• We deliver to the Netherlands and Belgium. In case of misuse or an obvious error, we may refuse or cancel an order. If you've already paid, you'll get your money back.

5. Delivery

• We deliver to the address you give us. Samples come by letter post, film as a parcel, rolled on a tube.
• Part of your order may come directly from our supplier. You might then receive more than one delivery.
• The delivery time is shown with the product or in your confirmation. If we can't deliver within 30 days, we'll let you know and you can cancel the order free of charge.
• Until delivery, your order is at our risk.

6. Discount codes

A discount code applies while it is valid, once per person (per email address and per delivery address) and not together with another code. It can't be exchanged for cash. In case of misuse, we may refuse the discount.

7. Right to cancel and returns

• Film by the metre is cut to your length off the roll. That makes it made to measure, and there is no right to cancel (Article 6:230p(f) of the Dutch Civil Code). So choose your colour with a sample first.
• Samples and other products have a 14-day cancellation period, starting on the day you receive them. If you want to cancel the purchase, let us know within those 14 days, by email or using the model form below.
• Then send the product back within 14 days, unused and in the condition you received it. You pay the cost of returning it.
• We'll refund you within 14 days of your notice, including the standard delivery costs of your order. We may wait to refund until we have the product back.

8. Guarantee and complaints

• You're entitled to a product that does what you can reasonably expect of it. That's your legal guarantee.
• Check your order when you receive it. If something is wrong, let us know as soon as possible, and within two months of discovering it, by email with photos. We'll then find a solution: new film, a repair or your money back.
• We only take back film that has already been applied if the product itself is faulty.
• The guarantee doesn't cover damage caused by applying the film, by heat (such as right next to or above a hob or oven), by sharp objects, by abrasive cleaners or solvents, or by normal wear and tear.
• The 5-year Elite Keukens guarantee only covers wrapping we do ourselves, not film you apply yourself.

9. Applying the film yourself

You apply the film yourself. Follow the guide under DIY wrapping and try it on a small piece first. Up close you'll always see something at the edges and seams. We're not liable for damage to doors or furniture caused by applying or removing the film, unless that damage is caused by a fault in our product.

10. Liability

If we are liable, our liability is limited to the amount of your order. This doesn't apply in the case of intent or gross negligence, or where the law doesn't allow such a limit.

11. Privacy

We only use your details to handle your order. For delivery, we pass your name and address to our supplier and the courier. You can read more in our privacy policy (in Dutch).

12. Disputes

Dutch law applies to your order and these terms. If we can't resolve something together, you can go to court.

13. Changes

We may change these terms. Your order is covered by the terms that were on this page on the day you ordered.

Model cancellation form